Support
Questions about Kept Texts (called Kept on your Home Screen)? Email support@fwrdsms.com and I'll answer as soon as I can.
How does Kept read my texts?
Kept can't open Messages by itself. In Make a Record › Messages, pick the chat through Kept's shortcut and allow it: Apple's Shortcuts app hands Kept that chat, every text with its exact words and time. Kept keeps only the chat you picked. Or record your screen while you scroll, pick screenshots you took, or use WhatsApp's Export Chat file. It all happens on your iPhone; nothing is uploaded.
Why do some texts say “after 6:12 PM”?
That only happens with a screen recording or screenshots: the shortcut gives every exact time. Messages shows one time above each section of texts. Kept never guesses a time, so the PDF says the text was sent at or after that time. To get each text's exact time, record that part again while holding a swipe to the left on each screen.
Why does Apple's Allow screen show texts from other chats?
Apple's Find Message, which Kept's shortcut uses, can't search a single chat. So for each stretch of time, Shortcuts hands over the texts of every chat, and Apple's Allow screen shows a preview of them. Kept keeps only the chat you picked and drops the rest straight away, without saving them. It all happens on your iPhone.
Can I make a record of a group chat?
Not yet. For now, Kept makes records of chats with one other person.
There's no Screen Recording button
Open Control Center, tap +, then Add a Control, and pick Screen Recording.
Something was read wrong
Anything Kept wasn't sure of is marked for you. Tap any text to compare it with the picture it was read from and fix a misread word. Every fix is listed at the end of the PDF.
Is it a subscription?
No. A pass lasts 30 days or a year, then stops. It never renews. PDFs you saved stay yours.
I got a new iPhone
Tap Restore Purchases in Settings to get a running pass back. Records live only on the iPhone that made them, so save the PDFs you need first.
Will a court accept it?
Every court has its own rules, so ask your lawyer or the court clerk. Kept doesn't certify anything and this isn't legal advice; it makes a clear, honest record of the conversation.
More help
The guides walk through common jobs, and the privacy policy says exactly what's stored and sent.